Support
We're here to help you and your pup get the most out of Paw Social. Browse common questions below or reach the team directly.
Response time
We typically reply within 1–2 business days. Safety reports are prioritized.
How can we help?
Frequently asked questions
How do I create an account?
Download Paw Social or visit pawsocial.app, then sign up with email or a supported social login. Complete onboarding by creating your dog's profile so you can join the community.
How do I update my dog's profile?
Open Profile, then Edit Profile. You can update photos, bio, breed, location, and parent details at any time. Changes sync across web and mobile.
How do I find friends or meetups near me?
Use Find Friends to discover nearby dogs, and Meetups or Events to join or create local playdates. Make sure your profile location is set so nearby recommendations work well.
I can't sign in or reset my password
Use the sign-in screen's forgot-password flow first. If you still can't get in, email support@pawsocial.app from the address on your account and include any error messages you see.
How do I report a user or safety concern?
Use in-app reporting when available, or email safety@pawsocial.app. For urgent safety issues, contact local authorities first, then notify us so we can review the account.
How do I delete my account and data?
Signed-in users can delete their account from Profile → Settings → Delete Account. This permanently removes your profile, posts, messages, and friendships. You can also request deletion by emailing support — see the Account deletion section below.
Is Paw Social free?
Yes. Core features for connecting with other dog owners, posting, messaging, and discovering meetups are free to use.
Which platforms are supported?
Paw Social is available on the web at pawsocial.app and as a native mobile app. Feature availability may vary slightly by platform as we ship updates.
In the app or website
- Sign in to your Paw Social account.
- Go to Profile → Settings.
- Tap or click Delete Account and confirm.
By email
If you can't sign in, email support@pawsocial.app from the address associated with your account. Include the subject line "Account deletion request"and your dog's profile name if you remember it.
What gets deleted
Deleting your account permanently removes your dog profile, posts, comments, likes, messages, friendships, and event attendance tied to that account. Some residual records may be retained for a limited time where required for security, fraud prevention, or legal compliance — see our Privacy Policy.
More resources
Include screenshots and the device or browser you're using when reporting a bug.